Customer Service Policies
At Sport Plaques we understand how important it is that your items arrive on time. We are extremely committed to your awards being delivered by the requested delivery date. Delays caused by shipping companies and failure to respond to a proof are exceptions.
Our online ordering system requires you to indicate your “need by date” during the check out procedure. Our products are unique and many factors contribute to the formula that calculates the time and cost of getting the order to you on or before your required due date: size of order, personalization needs, shipping distance from our location to yours. If you need your awards faster than our standard production time, we offer a rush production service which is calculated based on the due date indicated.
Typically orders allowing 10 working days, plus shipping, will not incur extra charges. Please adjust the due date as needed to fit the additional charges that may be applied into your budget.
A staff member will contact you by phone or email on the first business day after receiving your order if there are questions concerning your due date or fulfilling your order by the required due date.
If you have questions or concerns please contact a Customer Service agent waiting to receive your call M-Th 8:00am – 5:00pm & Fri 8:00am – 5:00pm CST at 1-800-248-6243 or by email at email@example.com
How to Place an Order
Sport Plaques does not accept phone orders. The reason for this is accuracy; our customers depend too much on us to be accurate with the options and personalization of their products to risk a mistake in translation. The preferred method of ordering is through our online ordering system on our website at www.sportplaques.com. We will also accept e-mail orders sent to firstname.lastname@example.org or faxed orders to 715-634-3334. We do accept purchase orders and most major credit cards.
Items Out of Stock
If any item on your order is out of stock you will be notified within 2 business day; this will void any guarantees on that item’s delivery date in this document.
Order Cancellation or Changes
Orders may be cancelled before engraving or production has begun without penalty. Please note that it is not uncommon for Sport Plaques to start production of orders the same day they are received. If engraving and/or production has already started, there will be a cancellation fee proportional to the amount of the order completed.
If the product is engraved incorrectly by Sport Plaques, differing from what the purchaser supplied in writing, Sport Plaques will replace and correct the item and or engraving at no charge to the customer. If the item is engraved and done so correctly and not defective it cannot be returned for a refund. You must make all claims within 15 days of receiving your item(s). Sport Plaques accepts no responsibility for a third party engravers handling of our items. Due to the uniqueness of many of our items we recommend having your items produced by Sport Plaques when possible as we have developed special marking processes that work well with our unique products.
If the product is engraved incorrectly by Sport Plaques, but is exactly as the supplied written information from the purchaser; the purchaser will have to pay for the replacement product and shipping to correct the mistake. The Sport Plaques staff will work with you to correct the problem in the least expensive method. If your mistake can be corrected by simply replacing the engraving plate and you are comfortable with this process we will simply send you a replacement plate. If the error is directly print on the product, this cannot be fixed and you will be required to purchase a new product and have it re-produced at your cost.
If the Product is received broken or defective it will be replaced free of charge if you notify us of the problem within 15 days of receiving your item(s). If the damage is a result of the purchasers or a third parties mishandling of the item the purchaser will be responsible for replacement.
Accuracy & Proofs
We pride ourselves that every order placed with Sport Plaques includes expert layout and proofing prior to engraving your awards. We will make every effort to catch errors in your information but will only guarantee replacement of products that display engraving errors that differ from the copy you have submitted. If requested, a .pdf proof will arrive via email within 2 business days from the date of your order placement and must be approved prior to engraving. Up to two different proof layouts are provided for free. Additional proofs are available for $5.00 each. Customers requiring proofs must allow 5 days for production following the approved layout reaching our facility. Sport Plaques will e-mail you an acknowledgement once we have received your approved layout. If you do not receive a acknowledgement e-mail please call customer service at 1-800-248-6243 to assure that you order will be promptly processed. If you need your awards faster than our standard production time please review our on-time delivery policy above.
Sending Artwork or Engraving Information
Sport Plaques prefers that all artwork be uploaded to your online order at the time it is submitted. If ordering by fax or email you may attach the artwork and send it by e-mail to email@example.com. If that is not possible or your artwork is larger than 8 meg. Please call 1-800-248-6243 and our staff will help you to make other arrangements.
Sport Plaques is not responsible for damage caused by shipping companies. In the unlikely event that your order arrives damaged or incorrect, we will make every effort to correct the situation. Please call Customer Service at 1-800-248-6243 for assistance with any problems.
Shipping Within the United States
We charge actual shipping rates. UPS is our primary domestic shipper. We also offer FedEx and Postal service delivery upon request. 3 day, 2nd day and next day air service is available and can be determined by ordering on line or by contacting customer service at 1-800-248-6243 or firstname.lastname@example.org for an estimate of actual cost.
Shipping outside the United States
Sport Plaques does ship to its many customers in Canada & overseas. Please call 1-800-248-6243 or e-mail email@example.com to request a cost quotation. Please include your complete shipping address and product item numbers and quantities with your request.
We accept the following forms of payment Visa, MasterCard, Discover, American Express cards, money orders and company checks. We do accept purchase orders from school districts, major corporations and established customers. All other customers must provide payment information at the time the order is placed. Please make checks or money orders payable to Sport Plaques Inc.
Customers located in Wisconsin are subject to Sales Tax, if you are tax exempt please fill out the following form S-211-SST, which can be Downloaded here and email to firstname.lastname@example.org, if you have already filled out this form for Sport Plaques, you do not have to fill it out again. Our website does not calculate sales tax and will be add to your final bill when shipped.
Trademarks & Copyrights
It is assumed by Sport Plaques that artwork submitted for printing is being used in full compliance with all applicable law regarding its usage. Customer agrees to assume any liability resulting from claims against us for service marks, infringements of trademarks, copyrights, patents and personal rights.
Right to Promotion
Unless specified in writing at time order is placed; we reserve the right to use any item we produce for display and promotion.
Other Frequently Asked Questions
Q: Is Your Site Secure?
A: Yes, When you Click “Place Your Order” on the Shopping Cart Page, You will be Transferred to our Secure Site, which is signified by the “HTTPS://” prefex and the Paddlelock Icon in your Browser.
Q: What is an Sport Plaques Exclusive Product?
A: Sport Plaques defines an exclusive product as a product or design that we have either manufacture and assemble ourselves or have contracted the manufacturing for us exclusively. To the best of our knowledge this item in its entirety is not available anywhere else on the market and has not been purchased through a distributor.
Q: What is a CID?
A: A CID is a 3 or 4 digit security code put on Visa, Mastercard, Discover, & American Express Cards. View our What’s a CID Page?
Q: Do you Allow Foreign Orders?
A: We Allow Shipping to All 50 States & Canada, for other Countries, Please Contact our Customer Service Department at email@example.com with Details.
Q: Can I Duplicate a Previous Order?
A: Yes. First, You Need to Log-In at the Top of the Page. Second, on the Next Page Click: “Click Here to view your account”. Third, Click on “View Past Orders” then Select a Previous order. Fourth, Click: “Transfer This Order To Your Shopping Cart”.
Q: Where do I enter my engraving information, Plate color, and Plaque choices?
A: When You get to the shopping cart, you can click on the “Edit Engraving” or “Choose Options” Button.